Terms of Service

1. Acceptance of Terms

By accessing or using the RainCity.ai website at raincity.ai and any associated services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

RainCity.ai provides an AI-powered voice automation platform designed for home services businesses. Our Services include automated lead response, appointment scheduling, customer communication via phone, invoicing assistance, and related business automation tools. The Services are provided on an "as is" and "as available" basis.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent. By using the Services, you represent and warrant that you meet these eligibility requirements.

4. Account Responsibilities

If you create an account or access the Services on behalf of a business, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that your use of the Services complies with all applicable laws and regulations
• Promptly notifying us of any unauthorized access or security breach

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable local, state, national, or international law or regulation
• Transmit spam, unsolicited communications, or harassing messages through the platform
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to the Services or related systems
• Use the Services for any fraudulent, deceptive, or illegal purpose
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Resell, sublicense, or redistribute the Services without our prior written consent

6. Intellectual Property

All content, features, and functionality of the Services — including but not limited to text, graphics, logos, icons, software, and the underlying technology — are the exclusive property of RainCity.ai or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Services without express written permission.

7. Your Content

You retain ownership of any data, content, or information you provide through the Services ("Your Content"). By using the Services, you grant RainCity.ai a limited, non-exclusive, worldwide license to use, process, and store Your Content solely as necessary to provide and improve the Services. We will not sell or share Your Content with third parties except as described in our Privacy Policy.

8. Payment Terms

Certain features of the Services may require payment. If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase. Fees are non-refundable unless otherwise stated. We reserve the right to modify pricing with reasonable notice. Continued use of paid Services after a price change constitutes acceptance of the new pricing.

9. Limitation of Liability

To the maximum extent permitted by applicable law, RainCity.ai and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, business opportunities, or goodwill — arising out of or in connection with your use of the Services, regardless of the theory of liability. Our total aggregate liability for any claims arising from the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. AI-generated responses and automations are provided as assistance tools and should not be relied upon as the sole basis for business decisions.

11. Indemnification

You agree to indemnify, defend, and hold harmless RainCity.ai and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. You may terminate your account at any time by contacting us. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will remain in effect.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you through the Services or via email. Your continued use of the Services after any modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Us

If you have questions about these Terms, please contact us at: